Seven Miracles of Management, Prentice Hall, 1998.

The daunting array of complex and potentially devastating problems facing organizations today has spurred a rash of books advocating popular solutions such as reengineering, downsizing, and Total Quality Management. Little more than quick fixes that generate temporary and unsustainable profits, these efforts share one common factor: they ignore the humanity of the corporation.

In this revolutionary book, Alan Downs attacks the folly of this approach to show how extraordinary and enduring accomplishments -- miracles -- can be achieved when managers identify and work to realize the full potential of their employees. He shows how this can be done with the help of seven timeless basic truths that can be applied to tackle virtually any corporate challenge.

Grounded in the principles of humanity we learned in childhood but discouraged in business, these are miracles to believe in -- reassuring and effective endorsements of a kinder, gentler, and even more successful corporation.